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Job Posting: Visitor Services Associate

MOFAD is seeking a Visitor Services Associate to help create an exceptional museum experience for our guests. Don’t have any prior museum experience? That’s ok. We’re running a new and different kind of museum. You will play a critical role in making sure that the museum runs smoothly, and, in so doing, you will help found New York City’s next great cultural institution.

what you’ll do

  • Be the front line: the first face visitors see (or hear) at the Museum

  • Provide information, feedback, and exemplary service

  • Master our point of sale system to receive payment, distribute tickets, process pre-purchased tickets, and complete retail sales

  • Oversee the retail area: ensure that it is clean, safe, and always fully stocked

  • Maintain a clean work environment

  • Assisting the staff with data input, scheduling school group visits, answering phones, and performing some basic administrative tasks

  • Do whatever it takes!

Qualifications

  • Customer service experience

  • Strong interpersonal skills

  • Positive and dedicated work ethic

  • Ability to prioritize and manage time effectively

  • Flexible work schedule, including nights, weekends, and holiday availability

  • You know your way around a computer

nice to haves

  • Knowledge of museum visitor services

  • Interest in food culture, history, science, production, commerce, and policy

  • Aptitude for conflict resolution, negotiation and creating positive outcomes

  • Competency in additional languages a plus

hours, Wages

  • Hours per week: you’ll work approximately 15-20 hours

  • Museum Hours: Fri-Sun (12-6pm); Programs on weekdays, usually Thursdays

  • Compensation: $15 per hour

We have openings for part-time help. Hours for the position will be determined by the hours of operation and special events.


Ready to help us build a New York institution for the ages? Apply today!

How to Apply

Interested candidates should submit one PDF with the following to jobs@mofad.org:

  • Cover letter

  • Resume

  • Two references

Please include "Visitor Services Associate" in the subject line of your email (followed by your first and last name). Please also indicate your availability Mon through Sun.

If we think you are a good fit, we will reach out regarding next steps.


About MOFAD

The Museum of Food and Drink is New York City’s first museum with exhibits you can eat. As an educational nonprofit, our mission is to inspire curiosity about food, what it means, and how it connects with the world around us. 

Our first mobile exhibition, BOOM! The Puffing Gun and the Rise of Cereal featured live demonstrations of a giant 1930s-era cereal puffing gun. In 2015, we opened MOFAD Lab, a 5,000-square-foot experimental exhibition and events space in Williamsburg, Brooklyn. At MOFAD Lab, we have debuted three exhibitions: Flavor: Making It and Faking ItChow: Making the Chinese American Restaurant, and Feasts and Festivals. MOFAD Lab has been hailed as “New York’s Coolest New Museum” by Food & Wine and named one of the “Absolute Best Kids’ Museums in NYC” by New York Magazine.

We are proud to have reached hundreds of thousands of people with our experiential exhibitions, programming, digital content, and educational outreach.